Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How can I get a quote?

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

WHAT DO I DO IF I NEED TO RESCHEDULE

Just give us a call at 785-813-1134 leave a message if needed. We will note that you need to reschedule no problem

Does someone have to visit my house before I can book a cleaning?

Absolutely not! You can schedule here online. However, to give the most accurate quote I prefer to do In Home Estimates.

Are cleaning supplies included?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard. Also If your pets are aggressive please make nec. arrangements for them. Safety is always our top priority.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect your charges and Payment is due upon cleaning enless other wise arranged or commercial accounts will be billed.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

  • Vacuum carpets and area rugs
  • Sweep and mop floors
  • Vacuum upholstry
  • Wipe down noticable finger prints from doors
  • Clean mirrors
  • Make beds if Linens are provided.
  • Dust furniture with duster
  • Dust windowsills, blinds, fans with duster
  • Empty trash and replace liners
  • Clean & sanitize kitchen counters, sink
  • Clean & sanitize outsides of stovetop & Microwave
  • Clean & sanitize tub,shower,toilet, sink, counters

Additional services upon request.

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. We also offer some organizational services upon request. You can customize your cleanings or orders, Just give us a call for a FREE ESTIMATE.  You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

 

HOW MANY CLEANERS DO YOU SEND?

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.